For its unwavering commitment in packaging and timely disbursement of NHF Loans, Platinum Mortgage Bank has bagged an award of excellence from the Federal Mortgage Bank of Nigeria (FMBN).
Platinum Mortgage Bank was awarded alongside Mutual Alliance Mortgage Bank, SERVICOM, Sedona Business Consult, and some staff of the bank for their outstanding contributions in 2018
The award came amid applause at a ceremony which held at the FMBN Head Office, in Abuja. The event was witnessed by top management staff and Executive Directors of the bank.
Speaking at the ceremony, the Managing Director of FMBN, Architect Ahmed Dangiwa, said,
’’Platinum Mortgage Bank has performed very well in terms of packaging and disbursing NHF Loans as at when due, and in terms of customer service to our customers who are the NHF contributors’’.
He explained that the overarching goal of the award is to create consciousness among mortgage banks to go beyond paying lip service to customer service strategies and intents but to establish deep and lasting connection with customers.
According to him, it is also a drive to reward companies that meet the awards assessment criteria and to ensure that mortgage banks who strive to offer top notch services are transparently lauded for their efforts.
On the performance of the FMBN in 2018, he explained that the bank has performed well in the year under review.
He said, ’’We have performed well in 2018, to the extent that it has become one of our best years’ in terms of sensitization of NHF, in terms of providing mortgage loans, in terms of delivery of service and in terms of delivery of projects and services improvement.
Some of it is the equity contribution which we have just revised, also the rent-to-own scheme. For some of our estates which are in various stages of completion in the different states of the federation, any NHF contributor can move in as a tenant, and at the end of the year it becomes their own’’.
Responding on behalf the awardees, the National coordinator of SERVICOM, Mrs Nnenna Akajemeli, In her remark, said the recognition by FMBN is heart-warming, and an incredible honour to be celebrated with an award that validates awardees , and their dedication to service delivery.
The FMBN MD, also thanked his executive management team and staff of FMBN for their support, contribution and hard work that is driving the very important work to restructure FMBN. He pledged to play the leading role in tackling the very high housing deficit but also building a strong and robust mortgage finance market.
Affa Dickson Acho